Endpoint Protection

2 days ago I encountered a virus that I have been unable to beat without a system wipe. As of yet I have not discovered how this virus was contracted. I believe it must have come from an advertisement or perhaps paird with a JAVA file in an email.

Indicators include

-Attempts to download unknown files to your system

-Created files just as PDFs are corrupted and could contain the transfer method.

-Outlook 365 will not send out attachments, and will repeatedly give you a message that something you are seding exceeds the maximum

-Complete system crash with no error report

-Blue screen crash.

This is a link to the microsoft support information about this virus.

http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=Virus%3AWin64%2FRovnix.gen!C&ThreatID=-2147282534 

MSE claims that it can remove it but it cannot. It is back every time the system reboots.

WD offline claims it can remove it, but it cannot even detect it.

Malware bytes cannot detect it, but will remove associated trojans that get downloaded by it.

I cannot find any online resources that have successfully removed this virus. 

ANY HELP WOULD BE APPRECIATED

Have you tried using SEP to clean this? What was the result?

Run the Symantec Power Eraser on the system

How to run Symantec Power Eraser with the SymHelp utility

http://www.symantec.com/docs/TECH203683
 

Hi JAM PC Inc,

That screenshot is not from SEP or any other Symantec product- is SEP installed as well?  (It's not a good idea to install more than one AV product at one time....)

Many thanks,

Mick

Have you tried to scan the system with symantec antivirus?

Scan your system Symantec Power Eraser and submit the file

@Jam PC Inc,

Do you need more assistance with your problem or were you able to get it resolved?

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Thanks and take care,
Brian

I got infected with this rovnix virus before and tried almost all antivirus I know, kaspersky, norton, avast, avg and avira, but with no luck to get rid of it. And MSE kept reporting it, this drives me crazy!!! I resorted to this fix guide http://blog.doohelp.com/removeget-rid-of-viruswin64rovnix-genc-trojan-completely/ Worked for me. If you have tried many methods but still fail, you can try it.