TouchDown

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  • 1.  Web Links in Touchdown?

    Posted Sep 22, 2016 07:54 AM

    Is there a setting that can determine whether or not Touchdown can display Links correctly?  Until About 2 days ago, if I recieved and E-Mail that contained a Web Link Touchdown would display it correctly.  It would show as a link and would look exactly like it did when viewed on my PC E-Mail Client. 

    Two Days or so ago, something happened to touchdown.  I had to reset it, and now when I receive Links in E-Mails instead of just showing the link correctly it now shows the entire Web Address instead of just the clickable link like it used to. 



  • 2.  RE: Web Links in Touchdown?

    Posted Sep 22, 2016 03:15 PM

    Hi,

    Under Touchdown settings>advanced>legacy>advanced, is enable HTML checked?



  • 3.  RE: Web Links in Touchdown?

    Posted Sep 22, 2016 03:27 PM

    I can find no HTML settings under the Legacy Settings Screen, Advanced tab.  Is it under one of the other Menus?  I have been looking all day for something like that.  I can't find an enable HTML switch anywhere.



  • 4.  RE: Web Links in Touchdown?

    Posted Sep 23, 2016 03:23 PM

    Hi,

    Can you show a screenshot of how that setting list is displayed? (Should be in the checkbox section.) I've been occasionally noticing that, with corruption, settings can go missing. You can also tell by looking at the buttons below, if they seem to be randomly missing ones, you might have an issue there and will need to rerun quick configuration via Touchdown legacy settings>account. (Note custom settings prior, as reconfiguring will wipe them.)