Symantec Management Platform (Notification Server)

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when loading the Symantec Management Agent Install page getting error 'Failed to refresh the grid'.

  • 1.  when loading the Symantec Management Agent Install page getting error 'Failed to refresh the grid'.

    Posted Apr 10, 2012 06:53 AM

    Enviroment :-  Altiris Notification Server  Version 7.0 MR4



  • 2.  RE: when loading the Symantec Management Agent Install page getting error 'Failed to refresh the grid'.

    Posted Apr 10, 2012 11:42 AM

    Hi,

    Please could you verify if you have an error message at NS logs? Errors like these:

    The following errors are thrown in the server logs:

    Module: w3wp.exe
    Source: Altiris.NS.UI.InstallClientTab.ReportError
    Description: Failed to refresh the grid : System.ArgumentException: Item has already been added. Key in dictionary: '<ResourceGuidHere>'  Key being added: <ResourceGuidHere>'
       at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)
       at System.Collections.Hashtable.Add(Object key, Object value)
       at Altiris.NS.UI.InstallClientTab.RefreshGridData(DataTable dtOfRows)
       at Altiris.NS.UI.InstallClientTab.RefreshData()

    ( Exception Details: System.ArgumentException: Item has already been added. Key in dictionary: <ResourceGuidHere>'  Key being added: <ResourceGuidHere>'
       at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)
       at System.Collections.Hashtable.Add(Object key, Object value)
       at Altiris.NS.UI.InstallClientTab.RefreshGridData(DataTable dtOfRows)
       at Altiris.NS.UI.InstallClientTab.RefreshData() )
    ( Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
       at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
       at Altiris.NS.UI.InstallClientTab.ReportError(String sError, Exception exc)
       at Altiris.NS.UI.InstallClientTab.RefreshData()
       at Altiris.NS.UI.InstallClientTab.OnPreRender(EventArgs e)
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Control.PreRenderRecursiveInternal()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at ASP.admin_clientmanagement_installclient_aspx.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
       at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
       at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
       at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
       at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
       at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
     )
    ( Extra Details:  Type=System.ArgumentException Src=mscorlib )

    http://www.symantec.com/docs/TECH46782 

    Regards,