Data Loss Prevention

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  • 1.  When users changes the file’s format to pdf., it generates a print incident

    Posted May 27, 2014 04:21 AM

    Hi All,

    I need solution for the below query, please help me on this.

    When users changes the file’s format to pdf., it generates a print incident.They not printing the documents, just they saving the documents in
    word to pdf formet.

    when user saving the document has pdf it trigging the incident, it should not happen.

    Can any one give the solution with step by step screen short for the same.

     

    Thanks & Regards,

    Mohan

     



  • 2.  RE: When users changes the file’s format to pdf., it generates a print incident

    Posted May 27, 2014 09:48 AM

    That's because you are tracking File/Print on the Endpoint and when the users are going to change as a PDF they are actually going to File -> Print and then selecting Save As PDF so it is tracing through the print buffer.



  • 3.  RE: When users changes the file’s format to pdf., it generates a print incident

    Trusted Advisor
    Posted May 27, 2014 05:07 PM

    Mohan,

    There is no way to disable this function EXCEPT for turning off the print monitoring on the endpoint.

    Hope this makes sense.

    If this solves your questions please marked as solved.

    Ronak