QuietLeni,
I did some research and discovered that the instruction had not been updated. With the help of QA, we tested the search in a 7.1 SP2 environment and discovered that the KB search does search on the article title, text, and description fields.
Searching the knowledge base
You can search for knowledge base items on the Knowledge Base page.
The knowledge base searches are performed as follows:
- *The search is performed on the article title, text, and description fields.
- The search evaluates the items in all the knowledge base categories.
- Your permissions determine the categories and items that you can access, which in turn influences the results of your searches.
When you find a knowledge base item, you can open and view it or perform other actions.
See "What you can do with a knowledge base item"
To search the knowledge base
- In the ServiceDesk portal, click Knowledge Base.
- On the Knowledge Base page, under Search Articles, type the text to search for, and then click the Search symbol (magnifying glass).
Kindest regards,
CNWilliams