ServiceDesk

Hi

When I open a ticket, my SD7.1 send a e-mail with a ticket's link using the "ProcessViewerPageURL".

I have customers using my SD7.1 by a external link.

When a customer open a ticket, he receives a e-mail with this link ProcessViewerPageURL, but my customer isn't on my network, and he can't access the ticket by a default link, for example "http://myserver/processmanager". He just can access by my external link http://myserver.mydomain.com/processmanager".

How can I access and edit the information of ProcessViewerPageURL to add ".mydomain.com/processmanager" to the link?

Regards,

ProcessViewerPageURL is automatically generated via the Dialog WF component. It gets built using the EnsembleURL property in your project properties.

Modifying that property should do the trick. Usually its just hooked up to ${MachineDefaultEnsembleURL}... in this case, just change the PM info hooked up to the default server in LocalMachineInfo editor.

Thanks Reecardo.

I could change the default server and now everything is working.

Thank you!