Endpoint Protection

Hello,

I submitted a whitelisting request 3 days ago, submitssion #4120434, and the only reply I have so far is the [No Reply] response that the submission was received.

My requests have typically been taking no more than 24 hours, just wondering why I have not received a reply on this one.

Thanks for any help 

Jim

You'll need to contact support to follow up. It could be due to the fact it was submitted right before the weekend.

Hi jimbr32,

Thanks for the post.  That whitelisting submission has closed.  A mail was sent a couple of hours ago.

My requests have typically been taking no more than 24 hours

A bit of clarification:

Symantec Insider Tip: Successful Submissions!
https://www-secure.symantec.com/connect/articles/symantec-insider-tip-successful-submissions

....

Q. I write code for a software company.  Is there any way to submit my latest build to Symantec, ahead of its public release, to make sure my customers won't experience False Positives on this new (and initially unknown) version?

A. Yes!  This articles have all the details:

Adding software to the Symantec Whitelist.
Article URL http://www.symantec.com/docs/TECH132220

Software Whitelisting Program Frequently Asked Questions
http://www.symantec.com/docs/TECH232956

Note that this whitelisting portal is open for BCS customers and will require up to a week to process files.  Please allow ample time!  If the software is already publically available and is being detected by Symantec products, use the False Positive portal instead.

Examination of suspected False Positives and suspected missed malware happens pretty quickly.  Whitelisting, which is a proactive program for files that have not yet been released to the public, can take up to a week (though it is usually quicker). 

Please do mark this thread solved if you have received your answer, or update it with any additional questions!

Hi jimbr32,

Just a ping to see if anything else is needed?  This thread is still marked "needs solution."

Hello,

I submitted a whitelisting request on August 30th and haven't got any response till date. Submission ID - 4122971. 

We have customers awaiting for the product to be whitelisted but no response from your side is casuing a lot of delay. I have also resubmitted for whitelisting on 21st September (Submission ID - 4128691), but haven't got any response.

Can you please let me know whom to contact so that this request can be processed at the earliest.

Thanks,

Shubha