Advanced Threat Protection

Hello,

I am an Endpoint Protection of Synantec cloud. Recently I often met alert message that my files are unsafe and they were removed by the Synmatect automatically.

I attached an file for example.

Actually, I know that I can make exceptions for these files but I dont want to do this way because this file will be delivered to my customers. I dont want my customers also see this message.

How I can do with these files so that the Synantec will not treat them as unsafe. 

Thank you,

Attachment(s)

accmmgr.zip   371 KB 1 version

SEP has a signature that detects this is malware.

Since it's a false positive, following the procedure here:

https://submit.symantec.com/false_positive/