Endpoint Protection

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  • 1.  Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 12:59 PM

    Client version: 12.1.7004.6500.105

    SEPM version: 12.1.6 MP5

    Client OS: Windows 10 Pro Version 1607 (OS Build 14393.953)

    Failure: Blue screen on reboot after install (IRQL something something). 

    Workaround: System restore unable to correct the issue. Renamed sms.dll under the location "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.7004.6500.105\Bin to get computer to boot again



  • 2.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 01:01 PM

    Looks like I left out a question. My underrstanding is that Windows 10 is compatible with client 12.1.6 and later so what am I doing wrong?



  • 3.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 01:04 PM
    Have you tried with 12.1.6 MP7? It may have been a known issue. Additionally, are all components enabled?


  • 4.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 02:12 PM

    SEP client 12.1 RU6 MP5 is supposed to be compatible with Windows 10 1607 if Windows Device Guard is turned off. I am running 12.1.RU7 with device guard off.

    https://support.symantec.com/en_US/article.TECH235458.html

     

    It is an exported package. I believe all components are enabled.



  • 5.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 02:27 PM

    Sorry, stupid SEP numbering convention. I'm runnning 12.1 RU6 MP5. I'll try a newer version.



  • 6.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 03:36 PM

    12.1.6 MP7 had the same issue. IRQL_UNEXPECTED_VALUE.



  • 7.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 23, 2017 03:49 PM
    Best to get a case open with Symantec and provide the dump so they can review.


  • 8.  RE: Windows 10 blue screen with client 12.1.7

    Posted Mar 24, 2017 02:00 AM
    You can try SEP 14 MP1 which is fully compatible with Windows 10