Endpoint Encryption

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  • 1.  Windows crashed - Trying to recover data

    Posted Jan 16, 2019 09:39 AM

    Hi Everyone, 

    We are using SEE 11 and one of our users has some Windows curruption on her hard drive. We are trying to recover her data, but we have ran intoa road block. We are booting to a WinPE boot disk, and we are trying to running the following command:

     

    eedAdminCli -- status --au username --ap password 

     

    However, I'm wondering what the username would be for this command. A local admin? The user we configured SEE with? 

     

    Thanks, 

    Mike

     



  • 2.  RE: Windows crashed - Trying to recover data
    Best Answer

    Posted Jan 17, 2019 03:47 AM

    You could try either, but I would assume it would be the  user that SEE was configured with.



  • 3.  RE: Windows crashed - Trying to recover data
    Best Answer

    Posted Jan 17, 2019 08:45 AM

    The --au and --ap switches refer to the client administrator account credentials, created during the first steps of the SEE Client creation wizard.

    To clarify, this has nothing to do with any Windows account, either local or domain.  This is the SEE Client Admin account that exists within the SEE client only.



  • 4.  RE: Windows crashed - Trying to recover data

    Posted Jan 17, 2019 01:19 PM

    Thanks for the responses. I have no idea what that might be, been a while. I guess we will have to punt on this one. We have moved to BitLocker and this system was left over from the Symantec days. There was some data the user needed off the system. Thanks again.