Endpoint Protection Small Business Edition

We are install SEPM 12.1.5 with the emebeded databse on Windows server 2012R2. The install finishes but we cannot log in as admin with the password we set during the install. So, I run the reset password utility and the db will no longer start.

What about after a reboot?

That is when the issue starts is after rebooting the server.

Enable FINEST debugging and re-produce the issue. Check the scm-server-0.log

Hi,

Thank you for posting in Symantec community.

After login do you get an error  "Request contents are invalid"

SEP 12.1 RU6 has been released and now available to download at flexnet.

It has one following as well, make sure you are no longer affected by same.

Errors display after upgrading SEPM to 12.1 RU5

Fix ID: 3685209

Symptom: After an upgrade to 12.1 RU5, attempts to log on to SEPM through the hostname may result in a failure, with the error message “Request contents are invalid” and the error code 0x120c0000.

Solution: Modified tamper detection functionality to handle all host names correctly.

Referene: New fixes in Symantec Endpoint Protection 12.1.6

http://www.symantec.com/docs/TECH230558

Installation and Administration Guide:

http://www.symantec.com/docs/DOC8645

I can not get any of the services to start.

This was a clean install. So, does the admin password have to match the embeded db password?

With clean install it shouldn't be the case, have you tried to repair the SEPM?

Is there a limitation on the password with the embeded database?

Note: Downloading 12.1.6 as we speak.

If it's a fresh install, unintall existing version and then perform a fresh install of SEP 12.1 RU6

Also this can be used for reference: Account name and password requirements for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH163013

Installation and Administration Guide:

http://www.symantec.com/docs/DOC8645

The password was getting us. doh!.. I tried running cleanwipe but the server was in such a weird state we just rebuilt it. Thanks.