Endpoint Protection

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  • 1.  Windows XP and Windows 7 clients not getting update from SEPM

    Posted Jun 06, 2017 05:35 AM

    Most SEP clients update the definitions as expected but a few hundred clients (windows XP and windows 7)won't update at all.

    SEPM and client version:12.1 RU6 MP5

    Trouble Shooting so far:

    1. Clearing corrupt defs as described in this artical:     

      http://www.symantec.com/business/support/index?page=content&id=TECH103176&locale=en_US#

    2. Restart the SMC (smc -stop...)
    3. Uninstall and reinstall SEP client manually
    4. Unistall SEP client then push out SEP client from SEPM 

    After performed above steps,issue has been resolved but practically it is not possible to perfom this steps on each client system.

    Please help,around 102 sep clients (windows XP and windows 7) are out of date showing error visrus definitions are coruupted or missing.



  • 2.  RE: Windows XP and Windows 7 clients not getting update from SEPM

    Posted Jun 06, 2017 11:40 AM

    Instead of all this, have you tried deploying the Intelligent Updater file to them?

    Have you run a SymDiag on one of the affected machines to see what came up?



  • 3.  RE: Windows XP and Windows 7 clients not getting update from SEPM

    Posted Jun 07, 2017 12:42 AM

    Hello Brian,

    Yes,I ran Symdiag tool getting error "system requirement does not meet". 

    Already deployed intelligent updater on one machine,after doing this clients are updated but it is not possible to deploy around hundred machines.



  • 4.  RE: Windows XP and Windows 7 clients not getting update from SEPM

    Posted Jun 07, 2017 09:15 AM

    You could push it out to all affected machines using a tool like Altiris or SCCM .