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windows xp freeze when you want to shutdown "save your settings"

  • 1.  windows xp freeze when you want to shutdown "save your settings"

    Posted Jun 24, 2015 04:39 AM

    Hello

    old Configuration

    Windows XP SP2

    Microsoft   .NET Framework 1.1
    Microsoft .NET   Framework 1.1 Hotfix (KB886903)
    Microsoft .NET   Framework 2.0 Service Pack 2
    Microsoft .NET   Framework 3.0 Service Pack 2
    Microsoft .NET   Framework 3.5 SP1
    Microsoft .NET   Framework 4 Client Profile

    Microsoft .NET   Framework 4 Extended

    Symantec Endpoint protection 12.5

    main incident

    the computer hangs ( freeze ) when you want to reboot."save your settings"
    any event present in the event log
    no information found in the audit logs
    the computer was functioning before switching to Symantec 12.5

    Second incident

    The symantec endpoint protection often crashed
     

    Remarks

    With version 11.0.7 it' s Ok  ! 

    Nothing event , no incident

    Question

    which versions compatible  Framework .net with  the new client Symantec endpoint protection ?


    Do you know a tool (other than procmon, audit event ...) to trace  the log off phase ?

    thanks


  • 2.  RE: windows xp freeze when you want to shutdown "save your settings"

    Posted Jun 24, 2015 10:52 AM

    What components are installed and have you tried 12.1.6?



  • 3.  RE: windows xp freeze when you want to shutdown "save your settings"

    Posted Jun 24, 2015 11:58 AM

     

    version symantec 12.1.5

    PTP, NTP , and AV