Workflow and ServiceDesk Community

Hi All!~~

I have a strange issue - my organization is upgrading from Workflow 7.5 to 7.6, and we're running into an issue: When creating Web forms, even though the "Center Forms On Page" property is ticked in publishing properties, the webform only centers itself horizontally on the page, not vertically.  For example:

This is not browser specific, tested with IE(different versions), Edge, Chrome, Firefox, all have same results.  When i un-tick the "Center Forms On Page" property in the publishing tab, i get the expected result of the form being in the upper left corner of the screen (so not centered either vertically or horizontally).

Anyone have ideas on this or run into this before? I've upgraded to the latest version of Workflow out there (7.6.4383.494).  This has never been an issue in any previous iterations of workflow our organization has used (both 7.1 and 7.5)

Hello

I Have the same issue after upgrade to version 7.6

This is bug in new version.

I hope symantec repair this bug in next release (END Q1 2016).

Regards Łukasz

I created Idea to improve symantec products here => https://www-secure.symantec.com/connect/ideas/workflow-76-webform-not-centering-vertically

using your description.

Here's a temporary workaround for this issue (although I've been scripting my forms to work in the manner described above intentionally for a while now, I personally like it better than centered both directions).

Place an "Include HTML" component on your forms, configured as such:

Keep in mind that this may differ depending on the theme you've selected or created for your forms; I'm not sure that the object ID "tableMain" is consistent across the themes.  I tested this workaround with about 7 different random themes and each one worked consistently, including "no theme".

Also, to note, we could make this auto-detect the correct "margin-left" and "margin-top" values with javascript and avoid needing to adjust the code above for your specific height/width, but this is the easiest method for a temporary workaround that I have come up with.

Assuming all your forms are the same size, once you've created one of these components, you should be able to copy/paste onto each form and it should work.

If you experience the FOUC phenomenon because of the CSS load times, check this post:

https://www-secure.symantec.com/connect/articles/workflow-css-fouc-and-you

This should work whether you've elected to center the forms or not.

Thanks for the workaround Andrew! This can help out in the interim!

I have filed a technical support case with Symantec for this, so hopefully a more permanent solution is coming shortly.  If I hear positive results from them i'll post back.

Glad to help.

Andrew,

I appreciate the attempt to relieve issues caused by this bug, but I'm in the unfortunate position of having forms of various sizes.  Any chance of an update to actually fix the issue?  (I'm running version 7.6.4383.504 as of 3/7/2016)

Gary

Contact Symantec Technical Support and request build 7.6.4383.515 or higher. The issue with vertical centering has been fixed in this release. 

Here is a link to the 515 build.

https://symantec.box.com/s/cgnzws90rc7x8tybdzisok82dagisc5g

Actually, 7.6.4383.515 does not fix the vertical centering issue.  I noticed it adds a bit of spacing on the top above the webform, but after upgrading a test server in our environment to this build, the issue still persists.  I still have my case open with Symantec Technical Support on this one. 

Also some sad news for people with this issue: Workflow 8.0 was just released, but tried this one just today as well today - issue still persists :( Hopefully they'll get this worked out soon! doesn't impact performance at all, but my OCD hates looking at the webforms off-centered.

Silver,

Thanks for the update; saved me much time and frustration.  I too suffer from CDO (it's like OCD - but the letters are alphabetical - as they should be!)