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Symantec Customer Advisory Program – Enterprise Security

Public Group | Founded: 09 Jul 2009 | Serving 125 members

The Customer Advisory Program is a global initiative that focuses on creating a stronger customer relationship. It incorporates customer feedback into product planning, and increases the customer’s ability to shape the future direction of our products. It also provides a vehicle to share and learn experiences with other high profile customers.

Product Excellence through Effective Collaboration


We believe that building great software begins and ends with the customer – by understanding your business objectives for governance, risk management and compliance, and the challenges you face in getting there, we can build better software solutions to help you realize your goals. To that end, the Symantec Security & Management team has created a Customer Advisory Program (CAP) for our most valued customers and partners. This forum will provide members of the user community the opportunity to provide feedback, advice and suggestions directly to the Product Management team(s), which will influence strategic direction and next generation of products.


The primary objectives of the Customer Advisory Program are:
• Discuss current and future customer objectives for our solutions, and identify specific investment areas in which can our solutions be used to facilitate achieving these goals
• Identify the ‘real world’ use cases and deployment scenarios of our products, and incremental opportunities for current product improvements
• Prioritization product enhancements

Member Benefits

Participation in the Customer Advisory Program will have the following benefits:

• Direct access to the Product Management team
• Ability to influence product direction and feature prioritization
• Insight into advanced information on product plans and roadmaps
• Access to early releases of software

Member Requirements & Responsibilities

The Customer Advisory Program is by invitation only, and requires the following:

Prerequisites for Membership:

• Active use of a single or multiple Symantec Security product(s) in production
• Currently entitled to software maintenance & support
• A properly executed non-disclosure agreement
Membership responsibilities:

• Active participation in all CAP meetings
• Review development deliverables and provide feedback
• Hold all customer materials and design documents in strict confidence

Meeting Objectives & Timing

CAP meetings will be called by Symantec, and typically aligned with the product development lifecycle. Objectives for the meetings will typically focus on one of the four areas below:
I. Security Strategy: Identify key strategic trends in IT, and how software solutions can address them
II. Product Strategy: Identifying specific requirements/investment areas for product roadmap
III. Technical Design: Review high level product specific designs for the next upcoming release
IV. Beta Testing: Early access to pre-release versions of software

Meeting format and venue will be based on the objectives, and hosted at one of the following locations:
• Symantec facilities
• In conjunction with an industry conference
• Select CAP member location(s)
• Audio/web conference
Symantec will provide at least 60 calendar days notice prior to in-person meetings.

Membership Expertise

Symantec requests CAP members send representatives with experience and expertise commensurate with the meeting objectives, namely:
I. Security Strategy: CISO or direct report
II. Product Strategy: Director-level, Senior-Level or above
III. Technical Design: As determined by the CAP member
IV. Beta Testing: As determined by CAP member

Membership Commitments

CAP membership is for 18 months, unless the member resigns, or fails to attend 2 consecutive CAP meetings without prior notice. At a minimum, Symantec will host 1 annual meeting, and typically, hosts quarterly meetings as well. Travel and Expenses for in-person meetings will be paid for by the member company unless otherwise stated; audio/web conferencing will be provided by Symantec.

Group Activity

New download 09 Mar 2012
We encountered a problem at one point where a problem in our configuration caused a number of updates to sit on the manager unable to be posted using the BCP utility to the SQL database. The result of this was the details the console was showing us ...
New idea 08 Mar 2012
Another idea around locations, the ability to do reporting with location as a criteria. Here's an example, you have a IPS policy in place but want to keep an eye out for false positives that could impact business critical applications (let's be ...
New idea 08 Mar 2012
As we all know one of the first steps in troubleshooting a problem is to enable debugging and then collect the logs to support for analysis. What I'd like to suggest is a way to make things considerably easier for us as administrators. I'd like ...
New idea 08 Mar 2012
I've seen this a few times in the forums and wanted to post my own spin on it. This wouldn't be so much for an system administrator as it would be for a limited administrator. Once an AD connection was established you could then define specific ...
idea comment 08 Mar 2012
Elisha commented on: User templates
New idea 07 Mar 2012
Another idea for the drawing board for future versions. Some way that we can apply some automated rules to move systems to groups based on set criteria. Example - A system that is running the Exchange service is automatically moved into the E-mail ...
New idea 07 Oct 2011
when generating a log of scans from the SEPM Monitors tab, there is no distinction between "scheduled scan" and "defwatch scan" for example. It would be helpful if this field was added to the exported log (csv or txt). Applies to ...