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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1072 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1. This Article explains the new DLLs that shipped with the Process and has links to the component pages. Table Of ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1 This Article explains the different WFs that have been created and are published ready to use when you install ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1, this will cover the new Tables that have been created to store the Software Request data. Table Of ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1. Table Of Contents Index (this) Overview Config SMP Reports Hidden Reports SQL WFs DLLs Documentation Symantec ...
New article 10 Oct 2017
In this Article I'm going to explain how the new Software Request Process works in ServiceDesk 8.1. Table Of Contents Index Overview (this) Config SMP Reports Hidden Reports SQL WFs DLLs This comes in the base install of ...
New article 10 Oct 2017
In this Article I'm going to explain how the new Software Request Process works in ServiceDesk 8.1 can be configured in Process Manager. Table Of Contents Index Overview Config (this) SMP Reports Hidden ...
New article 10 Oct 2017
With the new "Software Request Process" in ServiceDesk 8.1 there have been some new Reports added to the SMP. Table Of Contents Index Overview Config SMP Reports Hidden Reports (this) SQL WFs DLLs These can be found in the  SMP. Reports | ...
New article 10 Oct 2017
With the new "Software Request Process" in ServiceDesk 8.1 there have been some new Reports added to the SMP. If you login to a new SMP 8.1. Reports | Service and Asset Management | ServiceDesk Delivery Policies for Software Release Filters for ...