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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1068 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

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New video 22 Jun 2017
This video walks though managing email templates in ServiceDesk, as well as, creating rules to automatically send those templates based on process or data events.
New video 22 Jun 2017
This video will provide a good overview of rulesets in ServiceDesk. The video covers the basic components of a rule, as well as, how to configure rules to work together as part of more complex logic.
New article 21 Jun 2017
Finding a model name using the model GUID There has been an occasion where an error was occurring within the logs and mentions only the GUID of the model in the error and therefore there is no way of telling what model is causing the issue from the ...