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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1063 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

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New blog entry 28 Apr 2017
Incident Management allows tickets to be placed on hold, delaying SLA calculations.  As a part of that hold process a reason must be provided for placing the incident on hold.  There is a default value of None Given, but this is a drop down ...
New discussion 12 Apr 2017
IT Management Suite 8.1 documentation is available at the following URLs: Symantec Help Center: http://help.symantec.com/home/itms8.1 Product Documentation: http://www.symantec.com/docs/DOC9483
New discussion 12 Apr 2017
Symantec ServiceDesk 8.1 documentation is available at the following URLs: Release Notes - http://www.symantec.com/docs/DOC9618 Implementation Guide - http://www.symantec.com/docs/DOC9680 User Guide - http://www.symantec.com/docs/DOC9623 ServiceDesk ...