Video Screencast Help
Symantec Secure Login will be live on Connect starting February 25. Get the details here.

Assign Incident to Me

Created: 27 Jul 2010 • Updated: 19 Jun 2014 | 1 comment
yabru's picture
12 Agree
0 Disagree
+12 12 Votes
Login to vote

Currently in SD7, if you want to take ownership of a call which was assigned to your Group, you have to go through about 3-4 pages and numerous clicks to complete a fairly common / simple task.
It would be a huge improvement, if we were to have a single button on the incident which says 'Assign to me'
the call would be assigned to the user logged in (provided they had rights) and it would then drop out of the current group.
Propably saving Service Desk engineers a good 30 mins per day... :-)


Comments 1 CommentJump to latest comment

Nurb4000's picture

Just build your own smart-task?

Login to vote