Video Screencast Help
Symantec Secure Login will be live on Connect starting February 25. Get the details here.

Allow Change Templates to affect the Change Plan Type, CAB and Implementer

Created: 01 Jul 2013
Lark's picture
4 Agree
0 Disagree
+4 4 Votes
Login to vote
Currently, change templates allow you to set the Risk Score, Risk Assessment, Implementation Costs and Implementation plans for a change ticket.
To really make templates useful they should also allow you to pre-set the Change Plan Type, CAB and Implementer in the "Approve/Deny Change Plan" task workflow.  These could still be changed but would guide the approver to agreed settings for that template.