Assign Ownership As Well As Service Queue in Incident Forms
I really like the new assign to Service Queue drop-down in the Technician Incident Form. One thing that I would like to see added as at least a checkbox to assign the ticket to the current worker immediately as well but even more, to assign the incident to a member of a specific service queue. For example, if I choose Network Operations, another drop down would allow me to assign to a specific member of that queue. The easier alternative, as I've mentioned, would be to at least allow a technician to check a box to allow the incident to be assigned to them as the owner immediately. I know that most of this can be done as a modificaiton in the workflow because this one is open for editing but having a feature like this out of box would be great and helpful in future upgrades.