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Bug reporting

Created: 28 Jul 2014 • Updated: 29 Jul 2014 | 1 comment
SteveDoughton's picture
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+1 1 Vote
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There should be a better way of reporting bugs.

I raised a support issue to report a bug, and was directed to report the bug as a feature request through Symantec Connect.

The scripts used by the support operators can not handle bugs.

It seems that bugs are unlikely to be found in a search  because there are no appropriate tags.

I suspect this is probably generic to all Symantec products, not just anti-virus.

A separate "report a bug" page is required.

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Chetan Savade's picture

Please contact if you feel you have discovered a security issue in a Symantec product.

A member of the Symantec Product Security team will contact you regarding your submission to coordinate any required response. Symantec strongly recommends using encrypted email for reporting vulnerability information to  

Chetan Savade
Social Media Support Lead
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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