Change Plan Approval should be separate from CAB Voting
Created: 04 Jun 2013 | 4 comments
In ServiceDesk 7.5 (and MP1) the "CAB Review and Approval" task is assigned to the group defined as CAB. This includes both voting tasks and the "Approve Change Plan" task.
The "Approve Change Plan" task allows any single member of the CAB to approve/reject the entire change and ignore voting.
A better approach would be to have a separate overall approval task assigned to the Change Managers or a group/individual specified when completing the planning phase. This would allow flexibility with different change approvals processes and prevent CAB members over-riding their peers (intentionally or accidentally!).