Video Screencast Help

Missing Actions in automation Rules

Created: 25 Mar 2013 | 2 comments
csmp's picture
5 Agree
0 Disagree
+5 5 Votes
Login to vote

Current behavior:

It is not possible to define following Parameters in the automation Rules:

  • Set Classification
  • Set Type
  • Set Ticket Status
  • Set Close Code
  • Set Description
  • Set Title

Expected behavior:

All values ​​can be entered on the form should be adjustable via the automation rules


New incidents that are created by mail, have no entries for type and classification. A reworking of the incident is not possible

Comments 2 CommentsJump to latest comment

Jason Short's picture

Thanks for your suggestion.  We are looking to add additional ruleset acctions in the next release.  You can also utilize ServiceDesk Customization: Send Incident to Workflow Ruleset Action to set any information on a ticket from any ruleset.

Login to vote
sburnside's picture

I notice 7.5 still does not have any of these actions available in the rules.  When do you anticipate adding them?

Login to vote