Video Screencast Help
Symantec Secure Login will be live on Connect starting February 25. Get the details here.

SD 7.5 - Ability to disable models in the SD.IncidentManagementSimple using a permission

Created: 20 Mar 2013 • Updated: 20 Mar 2013
Fabrice B M Raud's picture
3 Agree
0 Disagree
+3 3 Votes
Login to vote

As it is possible to create process actions for nearly every task a servicedesk operator has to do it should be usefull to be able to disable some models in the SD.IncidentManagementSimple workflow.

For example, I did develop a Webform that controls the escalation using external data and conditions not available in the rules so that I would like to disable the Reasign Ticket and Set Ownership models.

Now, we can not - must not - change the incident workflow in order to allow upgrades.

My suggestion is to use a permission  in the SD.IncidentManagementSimple Worklow so that any user without the permission can not see the model. The control is made in the "Conditionally Use Model"