Video Screencast Help
Symantec Secure Login will be live on Connect starting February 25. Get the details here.

SEP client - computer name in troubleshooting dialog / log

Created: 21 May 2014
msauafXOM's picture
1 Agree
0 Disagree
+1 1 Vote
Login to vote

Definitlely the troubleshooting dialog and the log we can export from there lacks a so important information - the computer main FQDN

We get there the server, the group, the versions... but how come we can search in the console for that client without the client name/fqdn?

Then, we need to bother users with opening a prompt to get the hostname or going to My Computer / Properties instead of only one action of opening the SEP client UI and taking a screenshot or exporting the troubleshooting data log

Having the client IP addresses would also help a lot, one less thing to ask end users to do several steps just to gather simple but critical information