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Service Desk Change Management Approval security

Created: 04 Feb 2014 | 1 comment
dcorners's picture
3 Agree
0 Disagree
+3 3 Votes
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Suggest adjusting Service Desk 7.5 Change Management so CAB members can only Vote on a change and are prevented from Approving a change. If there were a seperate security permissions associated with Approval it could be locked down so a Change Manager or other security group would be required to approve the change. Currently any CAB member can automatically approve anything without waiting for others to vote, ideally we could lock this down.

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Dan B's picture

We presented similar issues to the product manager as a risk and are hopeful there will be some significant changes to the CAB approval workflow in the next release. 

We also found that CAB approvers and others involved in the change process could not only approve the change but modify the various planing tasks during approval and then approve the change without other CAB members (or the Change Managers) being aware.  The CAB approval approval process is also not started again when this happens.

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