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Servicedesk 7.5 - Queue Separation

Created: 25 Mar 2014
MPowers's picture
2 Agree
0 Disagree
+2 2 Votes
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We'd like the ability to have queues that are walled off from the rest of the system.

For example, if we want a business unit to exist on the system but have it's own incident submission form, we need a way to not allow that queue to have submissions from the Advanced Technician form, from the Reassign Ticket task, or Edit Incident action.

There are ways we can customize the Advanced form and the Edit incident to have a workaround, but the Reassign Ticket is locked down. Maybe there would be some way to "group" like queues together, and show those groups in the forms and tasks/actions (and have them all open in workflow), which would allow us to separate other queues.