Set SLA to a specific date
I would love to see the option to set an SLA to a specific date. Here is my scenario:
Our support center takes all new hire/termination requests. We are normally given 2 weeks to get everything setup, but on occasion we are given very little time so the date varies. I would love to see an option to set an SLA late date to the due date of the incident, and set the SLA warn date to 1 day before the due date. Also setting the due date is buried underneath the history of an incident and is a bit cluncky. It would be great to allow the our support center to set a date on the incident advanced page if needed.