Video Screencast Help

Support re-use of computer name when a computer is replaced, without the asset record being marge in asset db.

Created: 03 Nov 2013
Herbert Chan's picture
0 Agree
0 Disagree
0 0 Votes
Login to vote

in customer's computer replacement process.

The old computer is retired and its name changed in the CMDB before the new computer reports to the SMP as the Old Computer Name. 

However, we find the asset record for the retired and new computer will get merged in the process.

I'd want to submit this product enhancement request to support this computer replacement process.