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Symantec Endpoint Protection Manager Console Fails to Start when in Remote Session via Logmein

Created: 29 Feb 2012 • Updated: 29 Feb 2012 | 4 comments
GD_i's picture
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Status: Reviewed

When I'm remotely connected to my PC (Windows XP SP3) via Logmein, the Symantec Endpoint Protection Mananger Console fails to start.

We have the latest 11.7.1 release of SEP installed, this is also a problem in older versions.  I'm not sure that it ever worked correctly via logmein.

Java is version 6 update 31.

I've had your people look at this and they tell me to change settings on services that do not exist on this PC because it is not the SEPM server.  Changing heap and cache settings in java (and in the cached files) make no difference to this behavior.

I've had the Logmein people look at my system because I assumed since the only time I have this issue is when connected through their interface that it was their problem.  They cannot make it work either, and they say that you are not properly programming the console.

Your "installation" runs javaws.exe and loads items from the java cache folders to run.  Consequently it triggers Java security features that block "unwanted content" from loading on the PC.  Under normal operation, I can tell Java to not block things and it loads your console, however, when I'm connected via logmein I get the error message "Could not load java virtual machine" and then the Java program closes before giving me the option to block things.

Please learn how to program in Java, or stop using Java for the console.  The blocking of unwanted features seems to be new since you stopped requiring version 5 or lower java installations.

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Elisha's picture

I assume that you are using the icon from the Start Menu to load the SEPM console?  I would recommend trying the remote console.  Even though you are logged on locally you can still launch the remote console.

Here are the steps:

  1. Make sure you have installed the latest version of Java 1.6 (update 31 is currently the newest one) installed on the SEPM server.
  2. Open a web browser and go to: http://localhost:9090/
  3. Once the site comes up click the "DOWNLOAD & LOG IN" link (the upper right hand button).  This should launch the remote console.
  4. If you get a Java security error that says "Block potentially unsafe components from being run?" click "No".
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fazi347's picture

Hi , I have installed SEPM11 and i was able to login to SEPM console , but after some days i restarted my SEPM server after that its not able to open the console . No window is opening or no error is throwing when i am trying to open the console . please help on this .

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zafar1907's picture


check the embedded database services.Restart the SEPM and Database service and check.

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

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fazi347's picture

Restarted the SEPM and Database services but still same issue . I can open all other SEPM (database backup & restore , management server config wizard ....) except SEPM Console .

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