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updated discussion 22 Sep 2017
Hi Symantec, We operate a cloud-based SaaS service which allows our users to manage marketing emails to their customers. This is in follow-up to a previous issue, which I believe is now resolved as you have removed us from your throttling. However, we are now receiving connection timeouts and a 421 response when we can connect. Again, this isn't necessarily a problem, but it would appear ...
updated discussion 21 Sep 2017
Hi, I already check http://ipremoval.sms.symantec.com/lookup/, but my IPs  does not have a negative reputation. I have a client waiting for my service proposal and he does not receive my email. MY IPs 64.187.229.179 64.187.229.180 64.187.229.181 Bruno  2017-09-21 11:36:05 1dv2aA-0005AW-AO ** XXXXXXXXXXXX R=dkim_lookuphost T=dkim_remote_smtp H=cluster4.eu.messagelabs.com ...
updated discussion 21 Sep 2017
I haven't needed to email many people behind Symantec 'messagelabs' protection, but this 'connection refused' issue has come up again, so I'm checking it out further. My mail server was assigned a new public IP address (74.117.210.6) some time back and I've been unable to email 'messagelabs' recipients since. I've checked the lookup tool (http://ipremoval.sms.symantec.com/lookup/) against ...
new discussion 21 Sep 2017
Hello support ! I would like to ask you to check if your mail server are blocking our IP addresses. When trying to connect to your servers I get timeout : telnet cluster1.eu.messagelabs.com 25 Trying 85.158.136.67... telnet: connect to address 85.158.136.67: Connection timed out The IP of our server is 148.251.152.171 Could you check ? thank you in advance Andrzej Zielinski
updated discussion 20 Sep 2017
Greetings, I have my own VPS and clients who uses it as email server, I have been blacklisted with the following IPs: 193.109.69.177 193.109.69.182 193.109.69.185 this is the letter I get when trying to send emails: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The ...

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