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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1089 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
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ServiceDesk Documentation
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New article 04 May 2018
I've written a number of Articles on the Workflow REST Generator, here is a list: Some examples are using Mobility but any REST API could be used. Make sure to download POSTMAN or another client to help with testing. ARTICLES Using the REST ...
New article 03 May 2018
In this series of Articles I'm going to explain how the to configure Process Automation for the available Services in your ServiceDesk / Process Manager. These can include (depending what modules you have installed) Incident Management Change ...
New article 03 May 2018
Table Of Contents Rulesets Email Templates  SLA Levels  SLA Escalations  SLA Milestones  Data Mapping Admin | Process Automation | [Choose Service] | Service Dashboard Manage Rulesets Actions | Add Rule Condition Groups ...
New article 03 May 2018
Table Of Contents Rulesets Email Templates  SLA Levels  SLA Escalations  SLA Milestones  Data Mapping Admin | Process Automation | [Choose Service] | Service Dashboard Manage Email Templates There will be a list of available ...
New article 03 May 2018
Table Of Contents Rulesets Email Templates  SLA Levels  SLA Escalations  SLA Milestones  Data Mapping Admin | Process Automation | [Choose Service] | Service Dashboard Manage SLA Levels Level Days Minutes Business ...
New article 03 May 2018
Table Of Contents Rulesets Email Templates  SLA Levels SLA Escalations  SLA Milestones  Data Mapping Admin | Process Automation | [Choose Service] | Service Dashboard Manage SLA Escalations Examples Name Service ...
New article 03 May 2018
Table Of Contents Rulesets Email Templates  SLA Levels  SLA Escalations  SLA Milestones  Data Mapping Admin | Process Automation | [Choose Service] | Service Dashboard Manage SLA Milestones Examples Name Service ...