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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1057 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New video 03 Jan 2017
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest content is availabe by using the search option. Following is the ITMS Cloud ...
New article 01 Dec 2016
Component definition This component gets a list of item guids of all items matching the input parameters 'name' and 'type'. Component icon Definition of component input value or values Table: Input values Input value name Input value data ...
New article 17 Nov 2016
Component definition This component creates a directory folder. Component icon Definition of component input value or values Table: Input values Input value name Input value data type Example format Directory ...
New article 09 Nov 2016
In this set of Articles I'm going to explain how to create a number of different custom components for use within  Workflow. I will run through the different parts needed to create a usable component. Each one will build upon what we have learnt ...
New article 09 Nov 2016
In this Article I'm going to explain how to connect to a Web Service in your component. List Setup Simple Component Deploy Help File Logging Inputs Checkbox Dropdown / Combo Inspecting other Components Creating Globals Creating ...