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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1067 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

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New video 10 May 2017
This is an example of an Active Directory self-service password reset Workflow.  The video in part 1 (previous article) shows a demonstration of the process.  Part 2 (this article) then shows how to implement the project in your own ...
New video 10 May 2017
This is an example of an Active Directory self-service password reset Workflow.  The video in part 1 (this article) shows a demonstration of the process.  Part 2 then shows how to implement the project in your own environment. This ...
New video 09 May 2017
This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch in less than an hour. Links to related ...
New article 08 May 2017
Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version ...
New blog entry 28 Apr 2017
Incident Management allows tickets to be placed on hold, delaying SLA calculations.  As a part of that hold process a reason must be provided for placing the incident on hold.  There is a default value of None Given, but this is a drop down ...