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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1072 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New blog entry 01 Jul 2015
From the following Set SLA Editor dialog box: When you configure the component values for SLA Level (Level), use the value provided in the parenthesis of the SLA Level names. Do not use any additional text to avoid any error while setting an SLA. For ...
New article 25 Jun 2015
In this article I will show you how to use the 'MultiStateColor' component in the  Forms (Web) Project Type This allows you to change a panel on a Web Form to a specific colour. This can be handy for a RAG Status or Traffic light ...
New article 10 Jun 2015
In this article I will show you how to use the 'Extract Text By Pattern' component in the  Forms (Web) Project Type If you have a need to find a value within string you can use the following: Extract Text By Pattern Class: ...
New article 10 Jun 2015
  In this article I will show you how to use Javascript in the  Forms (Web) Project Type to pass values from a Listbox to a Textarea.   This is similar to how the Email Templates work in ServiceDesk.   Add a Form Builder ...