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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1058 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New article 21 Mar 2016
In this Article I'm going to explain a way of getting the Classifications from the Process Manager db for use within your Workflows. In an Incdient in ServiceDesk you can set classification. These are created and administered at Admin | Data ...
New discussion 15 Mar 2016
Workflow 8.0 documentation is available at the following URLs: Release Notes - Component Developer's Guide - User Guide -
New idea 01 Mar 2016
ServiceDesk currently (7.6) allows for custom routing tables to be used with process automation rules. The most notable example out of the box is the location routing table. It can be used to route an incident to a specific queue based on the ...