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7.5

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I need a solution Is there a way to create a simple report with the "resolved by" field?  The Closed by Owner report is close, but sometimes technicians close reports that are ...
Forum Discussion by Schtewart | 05 Sep 2013 | 4 comments
I need a solution Hello! Is there any attribute in database of Servicedesk 7.5 that can help to distinguish subtask from task? 1 ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 3 comments
I need a solution Hello! Is there any way to change the size of virtual windows in Servicedesk? Cause all the time we open a technical incident form - we have to scroll it to press ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments
I need a solution Hi Gurus, Can I use diferent Prority Matrix values to incident, Change and Problem Management? Regards That Impact/Urgency matrix That ...
Forum Discussion by seralar | 04 Sep 2013 | 3 comments
I need a solution Hi, When I click submit incident (advanced) on the tickets page I get an error that web.config couldn't load. Since it points to c:\program files\... and ...
Forum Discussion by EngCliniquesDeL... | 02 Sep 2013 | 1 comment
I need a solution Can the Request Access to Network Share and Reset Password selections be removed from the Process Manager Submit Request page for All Users?  I was able to remove ...
Forum Discussion by CathyPC | 30 Aug 2013 | 2 comments
I need a solution Hello, I'm hoping you can help me.  I'm an Altiris Helpdesk admin new to ServiceDesk, trying to configure a new install of ServiceDesk 7.5.  I'm having ...
This issue has been solved
Forum Discussion by matt_bollinger | 30 Aug 2013 | 1 comment
I need a solution Hi Gurus, I am making a servicedesk testing environment with data from production. I am using a processmanager database backup from production environment. I am ...
This issue has been solved
Forum Discussion by seralar | 29 Aug 2013 | 5 comments
I need a solution Hi Gurus, When I am installing workflow Server and Portal phase I got this error Symantec Workflow Solution Setup started at 8/28/2013 4:02:11 PM Check ...
This issue has been solved
Forum Discussion by seralar | 28 Aug 2013 | 1 comment
Here is an automatic way to mark Affected Users with VIP field in ServiceDesk 7.5, with these caveats: We have one team that creates and maintains Active Directory (AD) user accounts.  We also have an easy rule on who gets a VIP flag (CEO and ...
Article by MarkWarmack | 28 Aug 2013 | 0 comments