Video Screencast Help

Helpdesk Solution

Results for Helpdesk Solution

You can find an article describing how to use an Excel spreadsheet for managing large Helpdesk category systems here . A former colleague and I added a column to this spreadsheet so routing rules can be created quickly, easily and with fewer risks ...
Download by Ives Ledegen | 03 Aug 2007 | 1 comment
To close, or not to close, that is the question many of us face while staring at an aging list of help desk tickets. Here's the process one Juice reader recently implemented to save his staff a couple hours a week and (you're way ...
Blog Post by EFMagnuson | 02 Aug 2007 | 9 comments
Sometimes it's desirable to create 4 collections for inventory tasks so software audits only occur on a particular day for 1/4 of the computers in the environment without dealing with the random execution of AexRunControl. Or your CIO ...
Blog Post by dmorrison | 09 Jul 2007 | 1 comment
In this article, I will show you how to display the status of other queues besides your assigned queue in the dashboard. Normally, you can only see the status of the queue you are assigned to but there are times when you need to know more. ...
Article by jmadigan | 28 Jun 2007 | 10 comments
Field labels and other text in Helpdesk Solution pages and dialogs can be displayed in different languages based on the local setting in the user's browser. The default language is English, and German, French, Spanish, Brazilian ...
Article by John Doyle | 19 Jun 2007 | 3 comments
Here's a simple way to send an e-mail notification to helpdesk workers when the due date of a planned incident arrives. All the worker has to do is set the status of the incident to "planned" and the due date to the day ...
Article by kbuller | 15 Jun 2007 | 10 comments
ResolveIM has announced the release of LongLasso Announcer for DS , a Deployment Solution plugin that allows sending of scrollbar style announcements to end-users. The evaluation is free and installs in 30 seconds or less! ...
Blog Post by jdrinen | 15 Jun 2007 | 13 comments
If you ever wanted or needed to reset your Helpdesk Incidents back to start at 1 because of testing or an overhaul, you can do so by launching SQL Enterprise Manager or Microsoft SQL Server Management Studio (depending on your SQL version) and edit the ...
Blog Post by Scott Hardie | 13 Jun 2007 | 0 comments
When we first installed the Altiris Helpdesk solution we created a number of notifications to help enforce SLAs. Though this is a very useful feature of the helpdesk system, it makes for a lot of messages in your inbox every Monday. ...
Blog Post by jessedo | 11 Jun 2007 | 1 comment
This template file was requested by one of our customers. Hopefully it'll be useful to others in the Juice community. It basically changes the NT user helpdesk to add the ability to attach documents to tickets. Installation Back up your ...
Download by hmassie | 06 Jun 2007 | 0 comments