Video Screencast Help

Helpdesk Solution

Results for Helpdesk Solution

Hey Everyone, I am trying to automate some menial tasks and need some help. The final task for a DS imaging or PCT job is a vb script that will send an email to incidents@mydomain.com . This will cause an incident to be automatically created. ...
Blog Entry by jasoncordell | 04 Jun 2007 | 1 comment
Let me start by saying I'm very new to Altiris and there may be a better solution than this.... And this is my first Juice post. Here's a handy script we use to flag certain employees as VIPs in our Altiris Helpdesk system. ...
Download by blollich | 22 May 2007 | 4 comments
Q: Jerry asked, "We're using Altiris Helpdesk at our company and are wondering if there are any knowledgebases (with both questions *and* answers) available for import? We could probably cut down on helpdesk calls and desk-side visits if ...
Blog Entry by Admin | 17 May 2007 | 3 comments
Often, you sit down to do some client management task and start to load the Notification Server Console. It seems to take a really long time to load, or even after it is loaded, some items just take a long time to get cooking. How can you ...
Article by BRING | 14 May 2007 | 1 comment
Helpdesk Solution ships with the following Core languages besides English: French, German, Japanese, Portuguese (Brazilian), Simplified Chinese and Spanish. Arabic, Danish, Italian, Russian and Swedish Language Packs have now been released: ...
Blog Entry by SK | 02 May 2007 | 1 comment
Attached is an export file with some cool new vPro tasks for Helpdesk. These tasks will invoke RTSM for a vPro-enabled machine. Just stage the XML file in a folder of your choice and import the tasks by selecting Admin/Import Admin Data. New ...
Download by Sean Yarger | 18 Apr 2007 | 0 comments
Okay, maybe there are times when you don't want users to vote on your knowledge base articles. If you're a member of that club, diluzio has figured out how to tweak the code and eliminate the votes. As with any changes, ...
Blog Entry by diluzio | 15 Mar 2007 | 0 comments
There are times when it's useful for helpdesk users to be able to update their contact info from the helpdesk console. However, if there is an Active Directory User Sync in the background, the data they update will constantly be cleaned up (read: ...
Blog Entry by EWANG | 12 Feb 2007 | 2 comments
Q: We are getting ready to rollout the Altiris Help Desk Solution and wanted to remove the option for the users to search the knowledge base because we don't have one in place yet. Do you know how I can deactivate this feature? I also wanted to ...
Blog Entry by Tiana | 03 Jan 2007 | 3 comments
Currently the MyHelpdesk allows users only to select an asset for a new incident to which the user is associated to. In our environment we have imported network printers and other devices and would like to give our users the possibility to create ...
Idea by PeeGee | 02 Jan 2007 | 2 comments