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ServiceDesk

Results for ServiceDesk

I do not need a solution (just sharing information) Symantec ServiceDesk 8.1 documentation is available at the following URLs: Release Notes - ...
Forum Discussion by Triinu Gross | 04 Apr 2017 | 0 comments
I need a solution Is it possiable to delete Rulesets under Process Automations? When clicking the action bolt on Data Event there is the option to delete reuleset but is doing it on ...
Forum Discussion by Michael19 | 10 Mar 2017 | 3 comments
I need a solution Is it possible to assign the testing Task to more then one person? And wait for complete the Task of all Persons in a testinggroup? Thank you for Helping ...
Forum Discussion by woswasi | 21 Feb 2017 | 1 comment
Hello all - I received a request a few months ago asking about options for customizing the new (8.0+) Kendo grid components.  Here was the original request (paraphrased): I am not sure how much we can do for them as the things they raised simply do ...
Article by africo | 10 Feb 2017 | 0 comments
I need a solution Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that ...
Forum Discussion by MACdaddyinMaine | 09 Feb 2017 | 1 comment
I need a solution Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that ...
Forum Discussion by MACdaddyinMaine | 09 Feb 2017 | 2 comments
I need a solution I am the new administrator for our Service Desk 7.5.  It will be the first time that I will be using the Process Manager or Work Flow.  Our Service Desk Supervisor is ...
This issue has been solved
Forum Discussion by velezm75 | 01 Feb 2017 | 3 comments
Helix Energy: 3505 West Sam Houston Pkwy N #400, Houston, TX 77043 Tue, 16 May, 2017 - 9:00 - 13:00 CDT ...
Event by Matthew Bryson | 30 Jan 2017 | 0 comments
I need a solution I have an Error in the original deliverd SD.Feeder.ProblemCreation.package. In Model "Create new Problem", Component "Updated Problem Ticket" (10) ...
This issue has been solved
Forum Discussion by woswasi | 12 Jan 2017 | 12 comments
I need a solution When I use Work Incident I can specify a department (KTS Group).  When I use the Edit Incident to add the same department I get an application error.  Any ideas how to ...
Forum Discussion by SMT2011 | 09 Jan 2017 | 3 comments