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Here is a list of Workflow / ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version 8.1 ...
Article by AlexHedley | 08 May 2017 | 0 comments
In continuing to provide support for the latest versions of products, the newly revised packages for SD.EmailMonitorMulti - for Servicedesk version 8.1 are attached here.  They contain the new user interface theme (look and feel), and some additional ...
Download by BRING | 04 May 2017 | 0 comments
No When using a DropDown list component in Workflow forms, the component does not always display all items included in from the configured array variable. The component has built in to ...
Blog Entry by BRING | 28 Apr 2017 | 0 comments
No Incident Management allows tickets to be placed on hold, delaying SLA calculations.  As a part of that hold process a reason must be provided for placing the incident on hold.  There ...
Blog Entry by BRING | 28 Apr 2017 | 0 comments
I need a solution I am trying to find the proper mix of permissions to allow some of our advanced HelpDesk users to be able to do the following: 1) Bulk Close Incidents, 2) Create, ...
Forum Discussion by LDAY | 26 Apr 2017 | 2 comments
I do not need a solution (just sharing information) Symantec ServiceDesk 8.1 documentation is available at the following URLs: Release Notes - ...
Forum Discussion by Triinu Gross | 04 Apr 2017 | 0 comments
I need a solution Is it possiable to delete Rulesets under Process Automations? When clicking the action bolt on Data Event there is the option to delete reuleset but is doing it on ...
Forum Discussion by Michael19 | 10 Mar 2017 | 3 comments
I need a solution Is it possible to assign the testing Task to more then one person? And wait for complete the Task of all Persons in a testinggroup? Thank you for Helping ...
Forum Discussion by woswasi | 21 Feb 2017 | 1 comment
Hello all - I received a request a few months ago asking about options for customizing the new (8.0+) Kendo grid components.  Here was the original request (paraphrased): I am not sure how much we can do for them as the things they raised simply do ...
Article by africo | 10 Feb 2017 | 0 comments
I need a solution Has anyone imported data from another helpdesk package. Specifically, we have BMC's Track-it helpdesk, with 11 years worth of data. i would like to import that ...
Forum Discussion by MACdaddyinMaine | 09 Feb 2017 | 1 comment