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ServiceDesk has this nasty habbit of not creating an initial task for some of its processes from time to time. This can become a service nightmare if it starts to happen and no one is paying attention. Tickets can go unnoticed, jobs can get lost, etc. ...
Idea by jpellet2 | 12 Sep 2011 | 1 comment
I need a solution I know that this happens from time to time but we have processes in Incident Management that have no initial tasks assigned to them. This obvioulsy becaome a customer ...
This issue has been solved
Forum Discussion by jpellet2 | 12 Sep 2011 | 4 comments
I need a solution I'm receiving the following error in the Application Event Log on a ServiceDesk 7.1 server: Error,Monday, September 12, 2011 11:12:31 ...
Forum Discussion by tseward | 12 Sep 2011 | 0 comments
I need a solution Where can I find the SDK for ServiceDesk?  We have some automated solutions that need to be ported from a custom helpdesk solution into ServiceDesk. No SDK ...
Forum Discussion by tseward | 12 Sep 2011 | 1 comment
I need a solution Is Symantec ServiceDesk 7.1 capable of providing a Self-Service Password Reset functionality with Active Directory? I believe this is in Workflow In Workflow ...
Forum Discussion by tseward | 12 Sep 2011 | 1 comment
I need a solution Hi, Does anyone know where this setting is kept? If a Technician Resolves a call and the End User does not confirm it being completed....then after a certain ...
This issue has been solved
Forum Discussion by yabru | 11 Sep 2011 | 1 comment
The Automation Policies under Symantec Management Platform can run a task or a job based on a returned value. In this example I'm going to run a SQL query to check the disk space on my computers, if any machine is running with less than 1.8GB ...
Article by Mohammad Bamya | 09 Sep 2011 | 0 comments
The existing data are obsolete anti-Virus exclusions http://www.symantec.com/docs/HOWTO8334 http://www.symantec.com/docs/HOWTO6697 http://www.symantec.com/docs/TECH1017 Now 7.1 provides new folders, not excluded ...
Idea by Pascal KOTTE | 09 Sep 2011 | 7 comments
Webcast Thu, 15 September, 2011 - 13:00 - 14:00 PDT We have arranged for our User Group to have an ...
Event by AndyN | 08 Sep 2011 | 0 comments
I need a solution We would like to add documents (docx, pdf etc.) into the knowledgebase so that the user can open them. It would also be great to add informational videos in the ...
Forum Discussion by Ole Jacob | 06 Sep 2011 | 3 comments