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I do not need a solution (just sharing information) I couldn't find any reports in SD or on here that summarised group membership so I created a couple. The All Users group is ...
Forum Discussion by markr1963-2 | 16 Nov 2011 | 0 comments
I need a solution Does anyone know what the Incident Grouping field is used for in the Extend Classification menu?  I have a request to group incidents that occur after business hours, ...
Forum Discussion by Jessica Ernst | 16 Nov 2011 | 0 comments
I need a solution Our Budget Office is requesting a Service Desk report that I have not been able to create. We are looking for the following:        Incidents by Contact ...
Forum Discussion by Greg Englund | 16 Nov 2011 | 1 comment
Jack in the Box Corporate Office - San Diego Thu, 01 December, 2011 - 10:00 - 14:00 PST Join ...
Event by adude | 16 Nov 2011 | 1 comment
I need a solution Hi, We recently had ServiceDesk implemented and have been experiencing an issue where some incidents are 'throwing exceptions' after a sub-task has been ...
Forum Discussion by Darren O'Leary | 15 Nov 2011 | 0 comments
I need a solution followed all instructions on permissions for documents at Home > Documents > Category View> Browse> Custom Category - right click the orange arrows ...
This issue has been solved
Forum Discussion by sdmayhew | 14 Nov 2011 | 1 comment
I need a solution I have been using WorkFlow Manager for ServiceDesk 7.1 on a desktop (XP SP3) successfully up until this morning where it will not load at all. The workflowmanager.exe ...
Forum Discussion by markr1963-2 | 13 Nov 2011 | 0 comments
I need a solution If I was to write my own SQL statement in a report, would I be able to use variables?  ie I want to use a date variable in the SQL where statement or have it prompt me ...
Forum Discussion by LIS | 09 Nov 2011 | 1 comment
I need a solution All - I'm running SD 7.1 SP1 on a 2008 Enterprise server and looking through my logs, I've been getting a lot of the followiing errors: ...
Forum Discussion by terranced | 08 Nov 2011 | 3 comments
I need a solution Out of the box this embedded model in SD.IncidentManagement|Initial Diagnosis|Intial Diagnosis component|Event Configuration is disabled. If I enable it subsequent ...
This issue has been solved
Forum Discussion by markr1963-2 | 07 Nov 2011 | 5 comments