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I need a solution I know it's only a cosmetic tweak but does anyone know how to change the default value of 10 for these pages? Mark ...
Forum Discussion by markr1963-2 | 26 Sep 2011 | 2 comments
This paper presents the details about which pieces of a workflow or ServiceDesk are important to back up to ensure a successful restore. It is important to understand that a number of architectural components of a workflow cannot be backed up while the ...
Article by Steven.Riley | 26 Sep 2011 | 0 comments
I need a solution I have a user who asked me how to change or remove an asset from an Incidnet. I went in to manage equipment but you can only add assets. Does anyone know how you would ...
Forum Discussion by skiierj | 23 Sep 2011 | 2 comments
Currently the model does not sort the results.  I propose adding a simple collection sort component just before the End component in the Search Users and Search Groups embedded models with the following configuration: Data type: AssignmentTarget ...
Idea by Justin Dybedahl | 23 Sep 2011 | 0 comments
I need a solution How can I update the mailbox that ServiceDesk uses to pick up mail from and generate tickets?  Do I need to re-run through the PostInstallWizard to do this? EDIT: ...
Forum Discussion by tseward | 22 Sep 2011 | 1 comment
I need a solution Hallo, We want to start with the Discussions functionality in Service Desk 7.1. But we have a constraint. By default the administrator (moderator) can’t ...
Forum Discussion by IwistIT | 22 Sep 2011 | 0 comments
I need a solution On my tickets page by default there was a webpart with the description of Message Board. It's name in the Service Desk is Article Entry Scroller. Here is ...
This issue has been solved
Forum Discussion by shawnzzzy | 21 Sep 2011 | 2 comments
I need a solution How to proceed to create SLA Target on Service Desk 7.1 I need to use SLA Target from Classification, Location, Department and Priority, exist any easy way to ...
Forum Discussion by Everton Silva | 21 Sep 2011 | 0 comments
I need a solution Hi, The install documentation for ServiceDesk 7.1 tells us to disable UAC (this instruction is also given here - ...
Forum Discussion by Bill Stewart | 20 Sep 2011 | 2 comments
I need a solution Any one have an idea on how to write the SQL query properly in order to pull the classfications out of the ensemble database?  I am trying to do a self join but the ...
Forum Discussion by jvenuto | 20 Sep 2011 | 7 comments