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new discussion 13 Nov 2018
Dear, I have a Issue, with the IPS definitions from sep 12.x clients is not update from 30/11 and looking in the sepm folder, inside the Symantec Endpoint Protection Manager\Inetpub\content\ there is a folder \Inetpub\content\TempCache with the name of the {55DE35DC-862A-44c9-8A2B-3EF451665D0A}: SEPC CIDS Signatures 14.0 - MicroDefsB.CurDefs - SymAllLanguages . Its possible to ...
new discussion 13 Nov 2018
Hi all How to shrink database 11g on DLP version 14.0???  I want file script for run on oracle databse. 
new discussion 13 Nov 2018
Hello, Is it possible to see the percentage completed in the ghost console when i image, like when i use multicast for imaging? I only see the message "downloading disk image.." now.  It's because i'm not allways near the clientcomputers when i image and i want to monitor the image-session on the server. I'm using ghost solution suite 3.2 (build 1243) Greetings, Andy
updated discussion 13 Nov 2018
How can I see to which regional datacentre I'm logged in? This is a privacy GDPR question: I need to confirm that data of SEP cloud client is kept within Europe and not US.Could not find settings concerning region.
new discussion 13 Nov 2018
Hello all, I faced a strange behavior from two days while downloading a file from a trusted source. i found it in the current requests with "Disk Full" result asper the attachment file and accordingly this prevented it from being downloaded. What this mean and how can we mitigate such error? Thanks a lot in advance.
updated idea 13 Nov 2018
Hi, We can access to Bluecoat Proxies' Dashboard or VPM via Management Center;but it only routes us to proxies via connection link..So we're still connecting to proxies directly and can't deny direct connection to proxies..It's important for audit logs and difference of policy changes..We can't get audit logs of changes on VPM via direct connection to proxies and it's possible only ...
updated discussion 13 Nov 2018
Hi, has anyone actually managed to create and deploy an image of a dual boot system containing Win 10 & Linux? I have got both operating systems working fine in just one partiton each yet everytime I sucessfully manage to create an image, it either fails to deploy successfully or it simply wont boot. I think I have tried every combination of switches -ib -ia -ial also -id and ...
updated discussion 13 Nov 2018
Hey I've gotten 2 similar virus alerts recently and it is unclear from where they originate. It's a small business with 1 LAN, 10 users and 15 PCs running Win7Pro 32bit.  One alert says:  Source: External Media ...and there is no guidance on how to interprete that, eg if its USBs & CDs or just a generic term for something. The other alert is not logged in the client logs, ...
new discussion 13 Nov 2018
Dear, I have a Issue, with the IPS definitions from sep 12.x clients is not update from 30/11 and looking in the sepm folder, inside the Symantec Endpoint Protection Manager\Inetpub\content\ there is a folder \Inetpub\content\TempCache with the name of the {55DE35DC-862A-44c9-8A2B-3EF451665D0A}: SEPC CIDS Signatures 14.0 - MicroDefsB.CurDefs - SymAllLanguages . Its possible to ...
new discussion 13 Nov 2018
Hi all How to shrink database 11g on DLP version 14.0???  I want file script for run on oracle databse. 
new discussion 13 Nov 2018
Hello, Is it possible to see the percentage completed in the ghost console when i image, like when i use multicast for imaging? I only see the message "downloading disk image.." now.  It's because i'm not allways near the clientcomputers when i image and i want to monitor the image-session on the server. I'm using ghost solution suite 3.2 (build 1243) Greetings, Andy
updated discussion 13 Nov 2018
How can I see to which regional datacentre I'm logged in? This is a privacy GDPR question: I need to confirm that data of SEP cloud client is kept within Europe and not US.Could not find settings concerning region.
new discussion 13 Nov 2018
Hello all, I faced a strange behavior from two days while downloading a file from a trusted source. i found it in the current requests with "Disk Full" result asper the attachment file and accordingly this prevented it from being downloaded. What this mean and how can we mitigate such error? Thanks a lot in advance.
updated discussion 13 Nov 2018
Hi, has anyone actually managed to create and deploy an image of a dual boot system containing Win 10 & Linux? I have got both operating systems working fine in just one partiton each yet everytime I sucessfully manage to create an image, it either fails to deploy successfully or it simply wont boot. I think I have tried every combination of switches -ib -ia -ial also -id and ...
updated discussion 13 Nov 2018
Hey I've gotten 2 similar virus alerts recently and it is unclear from where they originate. It's a small business with 1 LAN, 10 users and 15 PCs running Win7Pro 32bit.  One alert says:  Source: External Media ...and there is no guidance on how to interprete that, eg if its USBs & CDs or just a generic term for something. The other alert is not logged in the client logs, ...
updated discussion 13 Nov 2018
Good afternoon We have recently rolled out Symantec WSS. We cannot seem to find the answer to this question anywhere so I'm hoping someone on here with more hands on experience can help explain. We have the agent enabled and we've had on a number of occasions where a user goes to a url and either gets a blank page or the hmmm, something went wrong. We search in reporting but cannot find any ...
updated article 10 Nov 2018
 Workflow Solution is used to create and implement automated processes that link together people, process, and technology, including the ability to create enduser forms and communicate between disparate technologies. Here is a list of links to useful Workflow Articles. Workflow Documentation Jason Short created a series of Videos Workflow Videos I've created another Article ...
updated article 09 Nov 2018
ServiceDesk Extensions With SD 8.5 From the release notes Pre-built automation libraries for Incident, Problem, and Change modules. Incident, Problem, and Change Data Types are now refactored to include pre-built automation libraries. To extend a current process in IM / CM etc the following Article has been written. How to add custom data to existing processes like Incident ...
updated article 09 Nov 2018
Logging Logs are wonderful! Both on the server and on the clients, logs will provide data when problems occur. They also give you informational messages about routine procedures. When a problem is occurring getting trace logs will enable you or a Support Rep to much more easily diagnose where the problem is occurring. While standard logging will capture errors, trace logging will provide ...
updated article 09 Nov 2018
Inventory Prerequisites The following items must be met in order for Inventory to function properly. Sometimes it is the lack or inaccuracy of inventory that may alert you to problems with some of these required items. I’ve included a list of typical symptoms when an item is not functioning properly or is not in good health. Symantec Management Agent installed and working – Obviously, ...
updated article 09 Nov 2018
Inventory Solution Plug-in As with most solutions, Inventory Solution requires a plug-in in order to operate. For all main Inventory (not including Basic Inventory), it requires the Inventory Solution Plug-in to be installed and licensed. This section also details how the plug-in is installed on Windows systems. This includes the file structure and what files can be used for troubleshooting. ...
updated article 09 Nov 2018
Component or Association missing A common issue after an install or upgrade appears when agents are not installing or upgrading their Inventory Plugins. This happens due to a condition where a configuration item gets dropped during the install / upgrade process. This might be the entire package configuration, or an association to it. In the logs the following error or one similar will appear ...
updated article 08 Nov 2018
by Steven Weil Introduction ITIL - the Information Technology Infrastructure Library - is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. ITIL can be applied across almost every type of IT environment. Interest in and adoption of ITIL has been steadily increasing throughout the world; the numerous public ...
updated article 02 Nov 2018
Last week, we officially launched IT Management Suite 8.5 and Ghost Solution Suite 3.3 at our Technical Workshop in Chicago! We kicked off the workshop with a Live Video Webcast followed by 2 days of technical training. We had a blast! To download the slides or watch the video recording from any of the sessions, click on the links below.  October 2018 Endpoint Management ...
updated blog entry 01 Nov 2018
I wanted to post this publicly in case others start seeing weird freezing issues when patching Acrobat Pro, maybe we can share information.  I've been patching the app now for almost a year and have only seen freezing issue on 2 machines, but it is very frustrating to troubleshoot as it freezes the whole machine.  It appears to be more of an Adobe issue than a Symantec issue, ...
updated blog entry 31 Oct 2018
RichCopy is a GUI interface for RoboCopy tool. This tool was originally developed in 1996 by Microsoft for internal use only but later they made it available for free public download.  An interesting feature as author declare is "Surprisingly it copies and moves files even faster than RoboCopy tool and XCOPY command. " Main Features More powerful, faster and stable than than any other ...
updated blog entry 30 Oct 2018
Nine years ago -- back when clouds stored rain and nothing more -- we unveiled a revolutionary two-factor authentication process for computers and mobile devices called Symantec Validation ID Protection (Symantec VIP for short.) Tried, tested, and true, it was the first password protection built with cloud-based infrastructure and it soon became the gold standard in defending the fight ...
updated blog entry 30 Oct 2018
As mobile device management solutions become more commonplace in the enterprise, many of the conversations I've had about "What's next?" with customers (both potential and current), lead to larger discussion about their data protection strategy for mobile. MDM is not enough Companies are coming to the conclusion that "MDM" (mobile device management) alone is not going to solve for protecting ...
updated blog entry 30 Oct 2018
Hello, My name is Mithun Sanghavi and I am part of the Technical Support organization at Symantec. I’m sure you have had a few “How do I..." or "Where can I find...?” kind of questions about Symantec Endpoint Protection. This blog is to assist Symantec Endpoint Protection users with answers to these questions. First off, I want to introduce you to SymWISE. This is our new product support ...
updated blog entry 26 Oct 2018
Hi All .. I have successfully moved SEPM from 400 more clients to other servers running on another location using a simple script . I use Psexec.exe to run scripts remote computers *****steps are as bellow 1.First export the Sylink.xml from the group you want your clients to report to initially from your old SEPM server. Click the Clients tab in the SEPM and select the group ...
updated blog entry 25 Oct 2018
This online service allows you to check the remote open ports. It checks the public IP address and scan to find any open port, the result will be a report with a full detailed information about open and close port. Further information about TCP and UDP ports is available at the following link : Wikipedia. Link :  Open Port Check
updated blog entry 25 Oct 2018
Questo servizio gratuito online consente di eseguire una verifica remota per controllare eventuali porte aperte. Il tool verifica l'indirizzo IP pubblico ed esegue una rilevazione di tutte le porte, elencando tutte le porte aperte del server o dell'applicazione web. Per ulteriori informazioni e per una lista completa delle porte TCP e UDP, è disponibile questo articolo : ...
updated blog entry 22 Oct 2018
In June 2017, we officially announced the new Symantec Technology Integration Partner Program (#TIPP), bringing together the Blue Coat and Symantec worlds and creating the largest and broadest technology partner eco-system in cyber security. In this blog, I wanted to share what this means for our customers as well as our technology partners and showcase a new tool we call the Technology ...
updated blog entry 16 Oct 2018
All organizations know that the cyber threat landscape is getting more dangerous all the time. Yesterday’s amateur hackers who were motivated to destroy machines and wreak havoc have given way to today’s professional adversaries who are mandated to steal data and generate profits.   However, many of the most sophisticated attacks are coming through the virtual front door of the public ...
updated download 09 Oct 2018
download comment 03 Sep 2018
updated download 29 Aug 2018
New Ebook: Cloud Workload Protection   How Snapper protects customer data on AWS with Cloud Workload Protection for Storage. Protecting data stored in Amazon Simple Storage Service (Amazon S3) buckets from malware and advanced threats can be a daunting task, as hackers develop new ways to infiltrate cloud environments. Symantec Cloud Workload Protection for Storage (CWP for Storage) ...
updated download 27 Jul 2018
Last Updated: Jan 31 2018 This Page has information on AWS Cloud formation Template (CFT) based test drive that can be used by CWP users to speed up creation of a demo/test stack on AWS. This template automates the creation of instances, subnets, VPC's etc. and documents describe various use cases that can be leveraged for Proof of Concept and validations. Multi-tier Organisation Setup ABC ...
updated event 09 Nov 2018
Ghost Solution Suite 3.3 is here! Please join us for a special webcast on Wednesday, December 5 to learn more about this exciting release. We will discuss and demo some of the cool new features such as the new web console, smart wizards, and much more! Don't miss this great opportunity to get the latest information on Ghost Solution Suite 3.3! Speaker: David Evans, Principal ...
new event 05 Nov 2018
Webinar: Eliminate Cloud Compliance Bottlenecks: How to Automate IaaS Security Monitoring Date: December 6, 2018 Time: 10:00am PT / 1:00pm ET Speakers: Anand Visvanathan, Director of Product Management, and LindaPark, Senior Manager, IaaS, Security & Compliance, Symantec Cloud computing enables companies to be more agile and squeeze the inefficiencies out of the development cycle, ...
new event 30 Oct 2018
Webinar: Jacked, Extorted and Destroyed - The Threats of 2018 and Beyond Date: December 11, 2018 Time: 10:00am PT /1:00pm ET Speaker: Kevin Haley, Director Security Response, Symantec Today’s threats aim to do more than just steal intellectual property. They hijack software updates, destroy devices, steal resources, and take advantage of trusted tools within your network. To top it ...
updated event 29 Oct 2018
We are excited to announce our next Pittsburgh Security User Group meeting on November 29!  The agenda include will include lunch and an opportunity to have interactive conversations with your peers and local Symantec representatives around common challenges and success stories. Symantec teams will also provide product updates and will be available for discussions. **YOU WILL NEED TO ...
new event 24 Oct 2018
Webinar: A Pragmatic Look at Security Platform - Immediate Impact and Future Promise Speakers: Jon Oltsik, Sr Principal Analyst, ESG / Patrick Gardner, SVP, Email Security and ATP, Symantec / Ryan Stolte, CTO and CoFounder, Bay Dynamics There has been a lot of industry buzz about cybersecurity platforms over the past year but much of the discussion is long on hyperbole and short on ...
updated event 24 Oct 2018
Please join Symantec and your peers for conversations around CCS topics and issues at the EMEA CCS User Group meeting on 14 November 2018. You can register at the EMEA Risk and Compliance landing page (click here). The agenda includes lunch, networking drinks, and an opportunity to have interactive conversations with your peers and local Symantec representatives around common ...
updated event 23 Oct 2018
We look forward to seeing you at our upcoming EMEA EPM User Group meeting and ITMS 8.5 Launch Event! Below you will find details for hotel bookings as well as an agenda.  Wednesday 14th November 2018 08:45 – 09:30 Registration and Coffee 09:30 – 09:45 Welcome – Paul Butler, EPM EMEA Technical Specialist 09:45 – 10:15 The Landscape Today –  Mark Seager, Senior ...
updated event 16 Oct 2018
Please join us for two days of exclusive training on Symantec Endpoint Management solutions on October 22 - 24 in Chicago. This FREE technical workshop will include deep dives on a range of topics* such as: IT Management Suite 8.5 and Ghost Solution Suite 3.3 (Live Video Webcast) IT Management Suite 8.5 Deep Dive Ghost Solution Suite 3.3 Deep Dive Time Critical Management (new feature ...
updated video 29 Oct 2018
This video will guide you through reviewing the options for administrator settings in Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video will guide you through granting access for users, roles and groups within Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video will guide you through how to troubleshoot SQL processing jobs associated with Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video will guide you through how to create dashboards utilizing the Analyzer capabilities within Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video walks you step-by-step through the process to install Symantec Information Centric Analytics 6.5. Please be sure to review the Planning and Configuration Guide before attempting an install. 
updated video 29 Oct 2018
This video will guide you through how to install the Active Directory integration pack for Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video will guide you through reviewing the SQL processing jobs associated with Symantec Information Centric Analytics.
updated video 29 Oct 2018
This video will walk through an example of how Symantec Information Centric Analytics simplifies the DLP triage and remediation process, and prioritizes users with the highest risks.
updated video 29 Oct 2018
This video will walk through an example of how Symantec Information Centric Analytics can detect active cyber breaches and stop risks earlier in their lifecycle.
updated video 29 Oct 2018
This video will walk through an example of how to use the specific features and functionality in Symantec Information Centric Analytics to find malicious insiders within the organization. 
updated idea 13 Nov 2018
Hi, We can access to Bluecoat Proxies' Dashboard or VPM via Management Center;but it only routes us to proxies via connection link..So we're still connecting to proxies directly and can't deny direct connection to proxies..It's important for audit logs and difference of policy changes..We can't get audit logs of changes on VPM via direct connection to proxies and it's possible only ...
new idea 13 Nov 2018
Need conversion utility from .csv to .json for importing blacklist from older version to new version Need to have simple search tab as in version 2.3 Need to have customised report option ATP will not show purchased license information in the console.
new idea 12 Nov 2018
CISO discovered their newly changed Enforce logon password (AD auth method) could not handle 30 characters.  Would like to see this improved for to be able to handle long & complex passwords like our Microsoft AD already does. . 
updated idea 12 Nov 2018
Hi There, Can we please have the option with SEPC of disabling any pop up notifications on the client, especially for servers? We have a pop up at the moment advising the server needs a reboot to apply a live update, we would like to be able to turn this off. Thanks,
new idea 07 Nov 2018
Hi, Is it in any way possible to have a central page on Connect listing the Known Issues with a particular product? It would make more sense having it centrally for easy reference than trying to find it on the Symantec website. Thanks!
new idea 07 Nov 2018
Hi, Since the change in design of the Connect site, I have had to change the view to Products Index by Category from Producs Index A-Z. The latter option is confusing in that it simplys lists everything in alphabetical order. Having the default at Products Index by Category is more beneficial as it lists the products in order of their family. Please consider changing this default. Thanks!
updated idea 07 Nov 2018
Our environment has around 4300 pcs and 1200 servers. Our current client version is 14.0.3929.1200. In the process of test deploying 14.2.770.0000 I discovered that the client was being deployed without any management policies. My first clue was that the policy serial number was missing in SEPM and on the clients for only the new 14.2.770 clients. This meant the clients were checking ...
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