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ServiceDesk 7.5 Rulesets & E-mail template Import/Export project

Created: 24 May 2013 • Updated: 03 Jan 2017 | 1 comment
TGiles's picture
+5 5 Votes
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This is a how to video on using the Rulesets & Email templates import / export project for ServiceDesk 7.5. This allows you to import & export your Change & Incident Management rulesets and e-mail templates. In this video you will see how to use the project to successfuly export your rulesets & templates from one server and then import them into a second server. With this project you should be able to reduce the amount of time spent configuring rulesets & e-mail templates between your testing & production environments.
  • 04/16/2014: Added an updated ImportExport package for ServiceDesk 7.5 SP1. This updated package includes the ability to import & export Problem Management rulesets & e-mail templates. It also addresses the additional security functionality added with ServiceDesk 7.5 SP1. 
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+1 for a great idea! This usefulness of this cannot be described.

However, there are some minor gripes here. Page titles should be filled out everywhere; just makes for a cleaner finished product. Failure to write an export file also gives no feedback, really. If you are paying attention, you notice a different result message than a success, but it should indicate an error, either with text or color (or both!). Lastly, there should be a note that export path (and likely import path, though I haven't tried) must end in a backslash.

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