XVUE® controls remote users on-demand, monitors remote systems and receives alerts when they need maintenance. XVUE® is a stand-alone product and has full integration with Symantec’s Altiris solutions and is a quick and easy replacment for pcAnywhere.
Support Remote Users
Powerful tools increase team productivity
• Multiple simultaneous remote sessions allow you to connect to multiple users at the same time.
• Virtual queues of users let you specify which users a technician is able to view and support.
• Transfer a session to a colleague to both support the same user.
• Create technician groups to simplify management of many technicians.
• Block user’s display and input to prevent them from interfering while you work.
• Session logs, history and advanced logging allow you get historical support related information.
• Multi-language, multi-locale support.
It’s Easy to Take full control of user’s desktop
- User clicks link for support.
- Notification pops-up to alert a technician.
- Technician starts chat and takes control.
- Can elevate session to administrator privileges.
- Full control including Windows UAC and Ctrl+Alt+Del.
- Automatically reconnect after reboot.
Access Remote Computers
Connect to unattended computers
- No Agent Required even works with internet connected devices.
- No firewall, NAT, router or proxy issues - it just works.
- Full control including Windows UAC and Ctrl+Alt+Del.
- Automatically reconnect after reboot, even in safe mode.
- Full access to system registry and services.
Monitor and Update Remote Computers
Continuously gather metrics
- CPU and memory utilization allow you to easily see what resources are being used.
- Continuously updating screenshots help keep track of remote machines without starting a session.
- Identify processes utilizing the most CPU to find out which applications are making your customers wait.
- Fetch and modify remote files and folders without starting a session.
- View the hostname, LAN IPs and WAN IP, and MAC addresses.
- Disk space across multiple drives helps identify when a disk is running low on disk space.
- Receive alerts based on pre-defined thresholds, such as system offline or Anti-Virus no longer running.
Improve IT service levels
- Fix IT problems before users even notice.
- Diagnose the root cause quickly.
- Detect warning indicators and prevent downtime.
- Track stolen computers.
- Monitor a user’s activity.
Simple to Install and Own
- Just one server download for Windows.
- Install server, inside or outside your network.
- Quick firewall-friendly setup.
- No compromises on security ensures safety and control.
Server Requirements
- Windows XP or later, or Windows Server 2003 or later.
Remote Computer Requirements
- Windows 2000 or later.
- Mac OS X 10.5 or later on Intel.
- 32bit or 64bit Linux.
Request a live demo and free trial of XVUE®.
+44(0) 191 222 9910 • www.protirus.com • jonathan.matthews@protirus.com