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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1073 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New idea 30 Oct 2017
Please add the "Allow the user to defer execution of this task" under  "Run options" in the InputXML to execute a task using the ASDK. This option is available in the console but not available through ASDK.
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1. This Article explains the new DLLs that shipped with the Process and has links to the component pages. Table Of ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1 This Article explains the different WFs that have been created and are published ready to use when you install ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1, this will cover the new Tables that have been created to store the Software Request data. Table Of ...
New article 10 Oct 2017
In this series of Articles I'm going to explain how the new Software Request Process works in ServiceDesk 8.1. Table Of Contents Index (this) Overview Config SMP Reports Hidden Reports SQL WFs DLLs Documentation Symantec ...