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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1104 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New idea 20 Nov 2018
It would be great if there was a Workflow Diffs page to see new/updated/removed components from the Platform. Some components were recently removed from the Product and it would be great to have a place to check ...
New idea 18 Nov 2018
Ludovic Ferre has created many tools over the years. The following notice has now been added to these tools. [END OF "SUPPORT" NOTICE] Hello everyone, after close to 5 years maintaining various tools around Symantec Connect this legacy is ...
New article 10 Nov 2018
Here is a list of Workflow/ServiceDesk Projects not included in the base install of WF/SD. --- Email Monitor ServiceDesk Multiple Email Box Monitor - Version ...
New article 10 Nov 2018
 Workflow Solution is used to create and implement automated processes that link together people, process, and technology, including the ability to create enduser forms and communicate between disparate technologies. Here is a list of links to ...
New article 09 Nov 2018
ServiceDesk Extensions With SD 8.5 From the release notes Pre-built automation libraries for Incident, Problem, and Change modules. Incident, Problem, and Change Data Types are now refactored to include pre-built automation libraries. To ...
New article 02 Nov 2018
The Symantec Management Agent (SMA) calculates the Primary User based on the length of time a user has been logged onto a machine. How is the primary user calculated? AeXUserMonitorLog.xml stores the history of user sessions SMA calculate primary ...
New article 02 Nov 2018
 SMP Patch Management Disable Bulletins Patch Management has it's own Web Service. http://localhost/altiris/patchmanagementcore/PatchWorkflowSvc.asmx SMP 8.5.3073 ✔ 8.1.5844 ✘ 7.5.# ✘ Looks like 8.5 got a new method. Disable ...