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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1072 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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New article 10 Oct 2017
With the new "Software Request Process" in ServiceDesk 8.1 there have been some new Reports added to the SMP. If you login to a new SMP 8.1. Reports | Service and Asset Management | ServiceDesk Delivery Policies for Software Release Filters for ...
New article 06 Oct 2017
Component definition The 'Start Software Delivery Component' creates a Software Delivery ...
New article 06 Oct 2017
Component definition The 'Save Software Request' updates a SoftwareRequest item. Class: ServiceDesk.SoftwareRequest.Core.Components.SaveSoftwareRequestComponent Library: ServiceDesk.SoftwareRequest.Core.dll Publisher: Symantec ...
New article 06 Oct 2017
Component definition The 'Save Requested Software' updates a RequestedSoftware item. Class: ServiceDesk.SoftwareRequest.Core.Components.SaveRequestedSoftwareComponent Library: ServiceDesk.SoftwareRequest.Core.dll Publisher: Symantec ...
New article 06 Oct 2017
Component definition The 'List Releases for Software Product' returns a "SoftwareReleases" ...
New article 06 Oct 2017
Component definition The 'List Filters for Target' returns a "Filters" array. Class: ServiceDesk.SoftwareRequest.Core.Components.ListFiltersForTargetComponent Library: ServiceDesk.SoftwareRequest.Core.dll Publisher: Symantec ...
New article 06 Oct 2017
Component definition The 'List Delivery Policies for Software Release' returns a "AvaliableSoftware" ...
New article 06 Oct 2017
Component definition The 'List Available Software' returns a "AvaliableSoftware" array. Class: ServiceDesk.SoftwareRequest.Core.Components.ListAvailableSoftwareComponent Library: ServiceDesk.SoftwareRequest.Core.dll Publisher: Symantec ...
New article 06 Oct 2017
Component definition The 'Get Software Request By Session ID' takes a "SessionId" input and returns a "SoftwareRequestObject" ...
New article 06 Oct 2017
Component definition The 'Get Requested Software By Session ID' takes a "SessionId" input and returns a "RequestedSoftwareObject" ...