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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1067 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New article 05 May 2016
Currently these are Email Monitor issues that need to be fixed but I've decided to put up a summary of how to fix those until they're addressed in further releases. If SD.Email.Monitor project package hasn’t been unpacked yet, go ahead and do so from ...
New discussion 29 Apr 2016
Symantec Servicedesk Solution 8.0 HF 1 is now available via SIM.   Following are the highlights of this release: Addressed 16 significant defects as part of this release, 10 which were customer-reported As a part of our localization ...
New download 26 Apr 2016
I had the challenge to group mobile devices into mobile phone or tablets. For example, for Apple devices this was quite easy because the model either contains iPhone or iPad. However, looking at the model of Samsung devices this looks different. Here ...