Essential Support

Essential Support is the standard entry level Maintenance offering for Symantec’s on-premise software products. As well as providing critical security content updates, product updates, and software version upgrades, Essential Support provides customers with 24x7 access to Symantec's technical support team.
Cyber criminals do not keep business hours so every second counts if a security problem arises. 24x7 access to Symantec's global support experts, online and by phone, ensures that help is to hand when you need it most and that your protection is never compromised
This highly skilled team has deep knowledge and experience across the breadth of Symantec’s security products. Whether you need help resolving technical issues or advice on installing, configuring or upgrading, our experts are available around the clock, every day of the year to avoid diminished security, minimize downtime and ensure your systems stay up and running.
For more detailed information, please consult our Technical Support Policy and Handbook.
Having the right technical support plan is vital to any IT and security risk management program. Some organizations therefore may require a more advanced level of technical support than that provided by Essential Support. For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.

Find out about .cloud support here.

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