Support Services Offerings

Business Critical Services Premier

Business Critical Services Premier is Symantec’s premium Support Services offering, designed to simplify, maximize and protect your IT environment. Simplify your support with a single point of contact who understands your business needs. Maximize the return from your technology investment. Protect yourself from downtime with staff training, proactive assistance and planning.

Business Critical Services Remote Product Specialist

Expand your IT team with direct access to a designated Symantec engineer with deep product expertise and personalized knowledge of your IT environment.

Essential Support

The standard entry level Maintenance offering for Symantec’s on-premise software products, featuring access to Symantec's Support Services engineers 24 hours a day, seven days a week, 365 days a year


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