Customer Success Select
Symantec™ Customer Success Select is a premium technical support offering featuring access to a Technical Account Manager (TAM), an experienced support engineer who specializes in a particular group of Symantec products and assists you with your Symantec technology lifecycle, managing your technical support experience for the selected product group.
- Access to an assigned Technical Account Manager during business hours. Your TAM is a services expert focused on your business goals, a designated engineer with advanced technical expertise in one specific Symantec product family.
- Priority access to experienced technical support engineers around the clock for all your Symantec products.
- Direct management of your support cases for the selected product family. Your TAM monitors cases being resolved by other engineers, assisting with troubleshooting and managing any necessary support escalations.
- Secure access to MySymantec for license and product information plus case management.
- Monthly case reports to help identify technical support issues and trends and highlight potential areas for improvement.
- Quarterly and annual account reviews with summaries of monthly case trends and discussions of potential areas for improvement with recommendations from your TAM.
- Notification of Symantec product updates, patches, or upgrades relevant to your environment.