Everything you need to hit the ground running
Customers who purchase or renew a Symantec product will receive an order fulfilment email with a License Certificate attached. Customers with current Maintenance will also receive Version Upgrade Notification emails when new versions of their product become available. It’s important that you have the relevant documentation to hand when downloading your product.
Didn’t receive an order fulfilment email? Let us know.
Didn’t receive a Version Upgrade notification? Contact Customer Care or view your pending upgrade entitlements on Symantec’s Licensing Portal.
You can view your pending upgrade entitlements via Symantec’s Licensing Portal on MySymantec (Symantec’s online self-service portal). Note: First time customers will need to create a SymAccount Profile.
Symantec software products require activation by entering an activation code. Activation codes (sometimes referred to as “License Keys”) are required to unlock your product during installation. Activation codes vary by product and may be a:
You will find the activation code for your product as follows:
During the installation process, you will be prompted to enter your activation code. Follow the onscreen instructions to activate your product.
Don’t have an activation code? Contact Customer Care or retrieve your code on Symantec’s Licensing Portal.
If your License Certificate or Upgrade Notification do not include your activation code, you can retrieve it via Symantec’s Licensing Portal on MySymantec (Symantec’s online self-service portal). Note: First time customers will need to create a SymAccount Profile.
A: New or Renewed Products:
B: Version Upgrades:
Access the Licensing Portal per steps 1 and 2 above. Once on the Licensing Portal:
Congratulations on choosing Symantec to safeguard your business against the most advanced IT threats of today and tomorrow!
Now that you have successfully installed your product, we’d like to introduce you to some key resources to help you manage and get the most from your Symantec investment.
Use your SymAccount credentials to join Symantec Connect and engage with peers and experts.
Visit the Symantec Security Center to stay informed and security aware.