Renewals

For uninterrupted security protection: Renew on time, always

LEARN ABOUT MAINTENANCE

Why Renew?

Maintenance enables your Symantec solution to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round the clock technical assistance gives you peace of mind. Whether you have a software, hardware or cloud product, your renewal provides continued access to Maintenance benefits that protect and grow your investment, and enable an optimal product experience.

 

Symantec On-Premise Software Products

The Maintenance that protects your software investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits. Find out how to renew.

Why Renew?

On-time renewal provides uninterrupted access to:

  • Critical security content updates from the world’s leading Global Intelligence Network*.
  • Software Version Upgrades delivering cutting edge innovation at no extra cost.
  • Important product updates (patches, enhancements and fixes).
  • 24/7 technical support services by phone and online.
  • Self-help and learning resources including MySymantec.

* For those Symantec Software Products that require Security Content Updates.

How to Renew

Follow the steps below or for more detailed information, consult our Renewals FAQ.

Express Buying Program Renewals:

  1. Identify your upcoming renewal requirement per your Symantec Certificate(s) or per your renewal notification email from Symantec (notification process varies by product and region).
  2. Have your Proof of Purchase details ready in order to validate ownership. Your Renewal ID is your Proof of Purchase. You’ll find your Renewal ID on renewal notification emails and renewal quotations.
  3. Contact your reseller to place your order. Find a Reseller.

Enterprise Renewals:

  1. Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. For certain products, you may also receive a renewal reminder email from Symantec.
  2. Contact your reseller to place your renewal order. Find a Reseller.

Note: Symantec has simplified the way it sells Maintenance renewals for its perpetually licensed Enterprise software products. Learn more.

Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about activation codes and how to activate your renewal. Need help? Contact Symantec Customer Care.

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Symantec Online Services

Symantec Online Services including cloud and hosted products are sold via subscription for a predetermined term. Your subscription must be renewed for continued access to both your service and Maintenance benefits.

Why Renew?

  • Uninterrupted access to Symantec Online Services.
  • Always on the latest version with instant and ongoing technology updates.
  • Constant security content updates from the world’s leading Global Intelligence Network *.
  • Access to 24/7 technical support by phone and online.
  • Self-help and learning resources including MySymantec and Status.Symantec.com.

* For those Symantec Services that require Security Content Updates.

How to Renew

Many of Symantec’s Online Services include an auto-renewal feature enabling uninterrupted access to your product or service. For products that do not include the auto-renew feature, you are required to place a renewal order for your new subscription term. You are reminded that if you don’t renew your subscription on time, you will no longer be able to access your service.

  • Automatic Renewal (“auto-renewal”):
    Where the auto-renewal option is available (for those products with the relevant credit card feature), and you have elected this option, then your account will be invoiced automatically on the subscription renewal date, without any further action required by you.

    You may opt out of the automatic renewal option at any time by either contacting your reseller, or Symantec at customercare@symantec.com, or if available, by deselecting “opt-out” in the Online Service console. In the event that you choose to opt out of the Automatic Renewal Option, then the subscription must be renewed manually for continued access to the Symantec product or service. Opt-out information is also provided in the Service Description for your product which you can find here.
  • Manual Renewal:
    If an auto-renewal option is not available or if you have chosen to opt out of auto-renewal, then you must contact your reseller or Symantec prior to the subscription expiry date to place a renewal order for continued access to your Symantec product or service beyond the end of the subscription term.

    Note: Symantec automatically issues invoices for certain services (“auto-billing”). Auto-billing does not provide continued entitlement to your service. Similar to all manual renewals, all invoices must be settled in full, and in advance of subscription expiry.

If you require further assistance, visit Symantec.cloud Support or contact Symantec Customer Care.

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Symantec Hardware Products

The Maintenance that protects and maximizes your hardware investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits.

Why Renew?

Symantec’s Hardware Support offerings are designed to protect your hardware investment. On-time renewal provides uninterrupted access to:

  • 24/7 technical support services by phone and online.
  • Hardware repair or replacement options with a wide range of response times.
  • Major, minor and maintenance releases for Operating System (OS) software.
  • Self-help and learning resources including MySymantec.

Read the Data Sheet to learn more about Symantec’s Hardware Support offerings.

How to Renew

  1. Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. For certain products, you may also receive a renewal reminder email from Symantec.
  2. Contact your reseller to place your renewal order. Find a Reseller.

If you require further assistance, contact Symantec Customer Care.

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Know Your Maintenance Options

Symantec provides a range of entry-level Maintenance offerings for its security solutions. Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services.

Software

  • Essential Support: Standard entry-level Maintenance offering for Symantec’s on premise perpetual software products. Provides access to critical security content, software version upgrades and product updates, and 24/7 access to Symantec's technical support. Learn more about Essential Support.
  • Cloud Support: Standard entry-level Maintenance is included with all Symantec Online Services providing always-on access to the latest software updates, critical security content, 24/7 technical support expertise.

Hardware

Symantec Hardware Support: A comprehensive set of offerings that complement Symantec’s hardware products. All options provide access to qualified technical resources and advanced technical tools, major, minor and maintenance releases of Operating System software, and hardware replacement services per the terms of the chosen option. Learn more about Symantec Hardware Support.

Symantec Services

Premium Support: For Customers requiring a more advanced level of support, Symantec provides Premium Support that focuses on timely and accurate issue resolution by placing a product family expert at the center of the Customer’s tailored support experience.

Additional Services: Visit Symantec Services to learn more about Symantec’s Education, Consulting, and Cyber Security Services.

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Reinstatement

Late renewals are subject to penalty and associated late renewal fees. View Symantec’s Maintenance Policy Handbook.

Compliance

Symantec takes non-compliance seriously. All products must be properly licensed with current Maintenance per your License or Service Agreement in order to access your product/service and Maintenance benefits. Visit Symantec’s Licensing webpage for more information on licensing and your compliance obligations.

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